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error while saving lumira doc to bi platform with enterprise authentication.

Dear Experts,

I have installted the Lumira server for bi platform 1.29.3 add on to the BI 4.1 SP4 environment.When i try to save the lumira document from lumira client to bi platform, i am ending with the below error. Please suugest if any fix needs to be implemented.

"An error occurred while saving the Lumira document to the BI platform. The error code is: 1. The errorMessage is: com.crystaldecisions.sdk.exception.SDKException $ OCAFramework: Server could be in CMS "server name.local": 6400 and cluster @ server.server.local: 6400 with type pjs and service TeamServerPJSService can not be found. All corresponding servers have either failed or have been disabled by the administrator. (FWM 01014)
Cause: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException $ AllServicesDown: Servers could not be found in CMS servername.local: 6400 and Cluster @ servername .local: 6400 with type pjs and service teamServerPJSService. All corresponding servers have either failed or have been disabled by the administrator. (FWM 01014)
Detail: Servers could not be found in CMS server.local: 6400 and Cluster @ servername.local: 6400 with type pjs and service teamServerPJSService. All corresponding servers have either failed or have been disabled by the administrator. (FWM 01014) (HDB 05416)"

Thank you.

Regards,

Divi.

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3 Answers

  • May 11, 2017 at 05:11 PM

    There was an issue similar to this with BIP 4.1 SP4 and resolved in BIP 4.1 SP 5 patch 1.

    My recommendation would be to update to the latest BI Platform and Lumira.

    - Ludek Senior Support Engineer AGS Product Support, Global Support Center Canada

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  • Jun 07, 2017 at 12:38 PM

    hey guys, I'm having exactly the same issue but I'm on BIP 4.2 SP3. Any ideas?

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  • Apr 19 at 09:50 PM

    Same issue here, running 4.2 SP05 Patch 200, Lumira 2.1 SP1

    Did anyone solve this?

    Distributed install: Users -> Balancer -> Web Tier -> DMZ -> BOE Servers

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