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Former Member

CAL: S/4 1610 No Connection despite all VMs green in CAL

I have created a solution instance for a 1610 fully activated appliance 2 days ago. Since the daily restart today, I can no longer reach the system via the Fiori launchpad URL. However, in the CAL portal all VMs of the solution are displayed active/active. When I try to connect with the launchpad URL there is no error message at all. It looks like the launchpad service is just not running at all. No change after rebooting the instance by the way....everything green...but launchpad URL seems to be dead. Any idea what I can do about it ?

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3 Answers

  • Best Answer
    May 09, 2017 at 09:43 PM

    Hi Dirk,

    can you please post the content of /usr/sap/sapservice? Also a check of the DNS resolution will help us in finding the problem. Can you please post the output of

    ping -c 3 vhcals4hci

    ping -c 3 vhcalhdbdb

    ping -c 3 vhcals4hcs

    Last but not least the output of ps -edalfH might help as well.

    Regards,

    Achim

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    • Hi Dirk,

      Thanks for sharing the results of your investigation.

      Our investigation came to the same root cause. We were able to apply a fix yesterday so the problem should not appear again.

      Best regards,

      Stanimir

  • May 04, 2017 at 11:23 AM

    Hello Dirk,

    In order to investigate the problem we need to check the logs from the VM with SAP S/4HANA.

    Could you connect to the OS to collect the following logs?

    /var/log/appliancedeploy.log
    /var/log/applianceboot.log
    /var/log/applianceagent.log
    /var/log/sap

    Please send them to cal.admin@sap.com

    Could you also check the IP addresses? It could be that it changed after suspend and resume and you have bookmarked the old one.

    Best regards,

    Stanimir

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    Former Member
    May 04, 2017 at 12:08 PM

    Hello Stanimir,

    Thank's for your quick response. The IP address is still the same (the solution is configured with static external IP and I verified it didn't change). For OS access, I have to wait for firewall clearance. Will get back to you with the logs as soon as I can connect with SSH.

    Regards,
    Dirk

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