SAP Lumira desktop does not start

[former_member426882]

Hi everyone,

I'm having an issue opening Lumira Desktop after installation. I get an error message:

"An error has occurred. See the log file

C:\Users\29454\.sapvi\configuration\1493877799237.log"

I use Windows 7 64-bit and installed the 64-biit Lumira version using Administrator privileges, then attempted to open using Administrator privileges. I have at least 8 GB spare memory and 500 GB spare HDD space. I have try an uninstall, followed by a clean-up of the directories:

C:\Users\<user>\.sapvi

C:\Users\<user>\AppData\Local\SAP\Lumira

C:\Users\Public\sapvi

I have a look at KBA

1963482 - SAP Lumira desktop does not run and does not give an error message

And

1782007 - SAP Lumira desktop: How to trace the application using native BO_Trace.ini logs

But that does not help .I have copied the log contents below, and hope someone can help. I've lookup up existing posts but nothing has worked so far.

Thanks in advance.

!SESSION 2017-05-04 14:03:18.150 -----------------------------------------------

eclipse.buildId=unknown

java.version=1.7.0_85

java.vendor=SAP AG

BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=zh_CN

Command-line arguments: -os win32 -ws win32 -arch x86_64

!ENTRY org.eclipse.equinox.ds 4 0 2017-05-04 14:03:20.874

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.equinox.ds 4 0 2017-05-04 14:03:20.879

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator]

!ENTRY org.eclipse.osgi 4 0 2017-05-04 14:03:23.343

!MESSAGE Application error

!STACK 1

java.lang.RuntimeException: org.eclipse.core.runtime.CoreException: Plug-in "com.sap.hilo.engine.hanalite" was unable to instantiate class "com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter".

at com.sap.hilo.orchestration.factory.internal.osgi.eclipse.EclipseExtensionManager.createContributionInstanceFromName(EclipseExtensionManager.java:52)

at com.sap.hilo.orchestration.factory.ExtensionFactory.getContributionInstanceFromName(ExtensionFactory.java:53)

at com.sap.hilo.backend.helpers.BackendStarterFactory.createBackendProvider(BackendStarterFactory.java:26)

at com.sap.hilo.backend.helpers.BackendStarter.getInstance(BackendStarter.java:573)

at com.sap.hilo.desktop.v2.V2Main.initBackend(V2Main.java:673)

at com.sap.hilo.desktop.v2.V2Main.launchBackend(V2Main.java:370)

at com.sap.hilo.desktop.v2.V2Main.initBackendInfrastructure(V2Main.java:345)

at com.sap.hilo.desktop.v2.V2Main.launch(V2Main.java:298)

at com.sap.hilo.desktop.v2.V2Main.run(V2Main.java:221)

at com.sap.hilo.desktop.v2.V2Main.<init>(V2Main.java:189)

at com.sap.hilo.desktop.v2.DesktopV2Application.start(DesktopV2Application.java:34)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:606)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584)

at org.eclipse.equinox.launcher.Main.run(Main.java:1438)

Caused by: org.eclipse.core.runtime.CoreException: Plug-in "com.sap.hilo.engine.hanalite" was unable to instantiate class "com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter".

at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.throwException(RegistryStrategyOSGI.java:194)

at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:188)

at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905)

at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243)

at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55)

at com.sap.hilo.orchestration.factory.internal.osgi.eclipse.EclipseExtensionManager.createContributionInstanceFromName(EclipseExtensionManager.java:47)

... 22 more

Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files\SAP Lumira\Desktop\configuration\org.eclipse.osgi\bundles\143\1\.cp\hl-lib\vcruntime140.dll: Can't find dependent libraries

at java.lang.ClassLoader$NativeLibrary.load(Native Method)

at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:2069)

at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1994)

at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1968)

at java.lang.Runtime.loadLibrary0(Runtime.java:849)

at java.lang.System.loadLibrary(System.java:1095)

at com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter.<init>(HanaLiteLocalBackendStarter.java:58)

at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)

at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)

at java.lang.reflect.Constructor.newInstance(Constructor.java:526)

at java.lang.Class.newInstance(Class.java:392)

at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184)

... 26 more

[former_member183750]

Please see if this KBA will help:

2188766 - Lumira Desktop Stuck at Start Engine Stage

- Ludek

[former_member426882]

thanks .i will check it.