Deal All ,
I am looking for code sample to read the service ticket details based on the service ticket number. I have tried with CRM_ORDER_READ FM but i am not getting the the classification details that is maintained in context cl_crm_ic_srvthead_cn01. that is Category1 , category2 , category3.
When i see the ticket in the WebClient i could see the classification , Area , subArea but not in SAP GUI using FM CRM_ORDER_READ neither in CIC0 transaction.
Can anyone send me the code sample to read.
Please do let me know if any information is missing.
Thanks in Advance.
Debaraj