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Former Member
Jan 11, 2007 at 06:22 AM

Read Classification for a Service Ticket for CRM IC Web Client

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Deal All ,

I am looking for code sample to read the service ticket details based on the service ticket number. I have tried with CRM_ORDER_READ FM but i am not getting the the classification details that is maintained in context cl_crm_ic_srvthead_cn01. that is Category1 , category2 , category3.

When i see the ticket in the WebClient i could see the classification , Area , subArea but not in SAP GUI using FM CRM_ORDER_READ neither in CIC0 transaction.

Can anyone send me the code sample to read.

Please do let me know if any information is missing.

Thanks in Advance.

Debaraj