order blocked for delivery as a result of credit check

[Former Member]

Hi,

I am getting the error "order blocked for delivery as a result of credit check' when tried to process for the delivery. Provide me the further steps to proceed.

regds,

Umesh

[Former Member · Accepted solution]

You have to release the order from Credit check and then deliver.

VKM1 -> execute -> Select the order -> click on green flag -> Save (to release)

[Former Member · Accepted solution]

Hi,

I could find the order & flag you mentioned when tried this transaction but unable to release it. I guess could be authorization problem.

regds,

Umesh

[Former Member]

Hi,

Thanks for the replies.

regds,

Umesh

[Former Member]

Hi Umesh,

You would have to liaise with your <b>Credit Controller</b>. The Customer is probably <b>over its credit limit</b>. The Credit Controller would have to contact the Customer to make some payment to bring their balance within agreed credit limit, or the Credit limit increased by the Credit Controller to accommodate this order. The issue is purely a business decision to be made.

Depending on the action taken by the Credit Controller in your organisation, you may then subsequently be able to realease the order.

I hope the above helps.

Do not forget to award the points please.

Regards,

Jacob

[andreas_mann3]

Hi,

check and analyse customer with tcode fd33

A.