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Configuring Support Desk (Solution Manager 4.0)

Hi,

Anybody knows where can I find a guide to configuring the Support Desk in SAP Solution Manager 4.0 ?

I've found several documents but for release 3.2.

Thank's in advanced

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  • Posted on Jan 10, 2007 at 05:52 PM

    Hi Francesc,

    for the basis functions of the service desk you have to follow the basic settings in the IMG. Then you can use service desk. If the function is not sufficient, you find optional settings under scenario specific -> service desk.

    Regards,

    uDo

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  • author's profile photo Former Member
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    Posted on Jan 11, 2007 at 04:03 AM

    Hi

    Click" target="_blank">https://websmp209.sap-ag.de/rkt-solman">Click here..here u will get various simulations for configuring different scenerios in solman and its very informative

    Kind regards

    Umesh K

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