Unable to Access Menu in SFP Layout tab

[Former Member]

Hi,

Could someone please help me? In transaction SFP, under the Layout tab, I'm unable to access the Menu (Edit, View, Insert, Layout, Tools, Palletes, Help). Is there any setting which I've missed out?

Just in case this information is important, my machine is installed with Adobe Reader 7.0.8 and Adobe Lifecycle Designer 7.0.

Also, if the users that will be using ESS/MSS can only have Adobe Reader 6.0 on their machines, I understand that there would be problems trying to display the PCR within the portal. Is there any fix to this?

Appreciate your help and thanking you in advance.

Regards,

Adeline.

[nol_hendrikx · Accepted solution]

Hi Adeline,

1) Can you see the Menu? Or is everything greyed out?

2) Adobe Reader 7.0.8 is suggested to use for the end users. We had a lot of problems with older releases. Please note that in case of Netweaver 2004 you cannot use Reader 8 or higher yet. Adobe and SAP are working on this issue. (The ACF - Active Component Framework) cannot install properly with Reader 8.

So the only fix is using Reader 7.0.8. - The problem is client side related, not ADS or PCR related.

Cheers,

Noë

[Former Member · Accepted solution]

Hi Noel,

1) Yes, I can see the menu, but when I click on each of the menus, the corresponding menu items do not seem to appear. Is this a problem with GUI or something?

2) Thanks for the information. I will let the users know about the Adobe Reader version.

Do hope to hear from you soon

Thanks and regards,

Adeline.

[former_member191062 · Accepted solution]

Hello,

this issue is known to SAP. Note: #1001103 addresses this issue. Please check it.

Best regards,

Dezso