Support Message body enhancement

[Former Member]

Hello,

I'm trying to generate a support message that is ready to send to the service desk. This implies that in the messages body some questions will come as default instead of the blank body. I wanted to ask for your help on this issue because I don't know if this doable. If it is possible please tell me how to accomplish it.

Thank you all.

Diego Cousino.

[Former Member]

^.. Hi!

You use the Support Desk.

You enter messages via menu 'Help -> Create Support Message'.

Then you can be implemented using BAdI SBCOS001 like a note 832273.

To do this, you must create an implementation for the method PREPARE_FEEDBACK_BO and activate it.

Hope the above info could be helpful to you.

Best Regards

[Former Member]

This method writes in the support message before it is sent?? Because I want to make some questions appear in the support message when the user opens it.

Thank You for your time.

Diego Cousino

[Former Member]

Please Help!