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Former Member

Customer Credit Balance

Posted on Jan 08, 2007 at 02:41 PM 62 Views

Hello all,

Does anyone know what the best way is to send a customer with a credit balance a dunning statement/account statement/letter to inform them of unclaimed assets.(escheatment)

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 08, 2007 at 05:13 PM
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    Hi,

    Good evening and greetings,

    In the dunning procedure, FBMP transaction code click on the Dunning Levels and inside the dunning levels there is an option under the print parameter tab to print all items...Check that box and the system would include even the credit line items lying in the customer account and that can be printed out.

    Please reward points if found useful

    Thanking you

    With kindest regards

    Ramesh Padmanabhan

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