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crm tcodes

hi experts,

in r/3 using transaction codes like mk01,mm01.same transaction codes put in the crm.its not working .what is the difference r/3 and crm.

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3 Answers

  • Posted on Jan 08, 2007 at 03:37 PM

    Hi Krishna,

    There is lot of diffrerence between CRM and R/3 system.e.g. In CRM, material -


    > termed as 'Product' and customer with 'Buisness partner'

    The transaction codes with 'SE/SM/SU' words in R/3 are sap in the CRM too.

    The transaction code are

    BP : Business partner

    Master Data Tables

    Table Name Description

    Business Partner

    BUT000 BP: General dataContains Business Partner Number, Partner Category, Partner Type, First Name, Last Name etc.

    BUT020 BP: Addresses

    BUT050 BP relationships/role definitions: General dataContains Relationship, Partner Number (PARTNER1), Relationship Category

    BP Number, Bank Key, Bank Country Key, Bank Account Number

    BNKA Bank Master Data

    BUT100 BP: Roles

    ADR2 Telephone Numbers (Business Address Services)

    ADR6 SMTP Numbers (Business Address Services)Contains Email – Id of the BP.

    ADRC Addresses (Business Address Services)

    BP’s Complete Address Details- City, Country, Post Code, District, Street, Title

    COMM_PRODUCT Master Table for Product

    Business transaction in CRM:

    Most of the transaction that you carry out in CRM are Business Transaction. E.G. Service Contract, Activities, Lead, Task etc.

    Business Transactions are further divided into Subobject Category, these Subobject Categories are again subdivided into Transaction Type.

    Categorization of CRM Business Transaction based on Subobject Category

    Business Transaction Name SUBOBJECT CATEGORY

    Activity BUS2000126

    Service Contract BUS2000112

    Lead BUS2000108

    Opportunity BUS2000111

    Task BUS2000125

    Utility contract item BUS2000147

    Note: 1. For Example if you want to retrieve all the activities in CRM, pass the OBJECT_TYPE as ‘BUS2000126‘ in CRMD_ORDER_INDEX table.

    2. The Subobject Category can be customized for a business transaction from the transaction SPRO.

    Partner : Partner is a 10 char number used to identify Business Partner in the system.

    PArtner GUID : It is global unique identifier to identify the partner globally.

    As such there is no difference in partner and partner guid, both refer to the same entity in CRM and are unique across the system. Refer the table BUT000.

    Just go through documentation forums : Customer Relationship Management (CRM) - General & Framework threads.

    http://help.sap.com/saphelp_crm50/helpdata/en/5b/e4f53911cac83ce10000000a114084/frameset.htm

    To See all tcodes in CRM

    - Go to se43 t-code

    - Display CRM_MENU

    - Additional Information->Transaction Code Display ON/OFF

    - Expand ALL (Shift+F6)

    And you can see all the T-codes.

    Hope it will help..

    Regards

    Arjun

    <b>Reward points if it helps.</b>

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 08, 2007 at 03:54 PM

    Hi Sai,

    CRM is a server for optimizing the BUSINESS STRATEGY by maintaining the customer details.In most cases it is connected to some back-end system such as R/3,BW,APO,Mobile devices,non-sap ..etc ( can also be a standalone).

    In general basic Business Process like Material Creation,Vendor Creation is done in R/3 and then replicated to CRM thru CRM middleware.

    When CRM used as standalone following are the transaction can used for above said process

    Material Creation -- COMMPR01

    Vendor Creation -- BP

    <u> Commonly Used Transactions</u>

    Transaction Description

    BP Business Partner (Creation/View/Modification)

    CIC0 Customer Interaction Centre

    CRMD_ORDER CRM Transaction (Create/View/Modify)

    SPRO Configuration related settings

    CRMD_CALL_LIST Create/ Maintain Call list

    IB51 / IB52 / IB53 Ibase Creation / Change / View

    COMMPR01 Maintain Products

    PPOSA_CRM Display Organizational Model

    SBDM Bdoc maintenance

    SMOEAC Administration console – CRM Middleware

    SMQ1,SMQ2 Queue monitoring transactions for

    inbound and outbound queues.

    SMW01 Transaction for monitoring bdocs.

    Thanks,

    Ajay.

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  • Posted on Jan 10, 2007 at 10:04 AM

    Hi,

    - Go to se43 t-code

    - Display CRM_MENU

    - Additional Information->Transaction Code Display ON/OFF

    - Expand ALL (Shift+F6)

    And you can see all the T-codes.

    Regards.

    Manuel

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