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Former Member

Is there any way to archive correspondence customer statements in SAP

Hi,

1) Is there a way to archive customer statements for correspondence that SAP has provided? If not, do you know of any way that companies use to archive customer statements?

2) Business Address Services -- Does it fall under the realm of functional or technical teams? The reason I ask is there are some customers that need to get their statements by mail and some by fax and some with both by fax and mail. I found out that this can be done by BAS. But it all looks too technical to me.

3) Can customer statements only be generated using SAP script or are you sure you can use SMARTFORMS?

Your replies are stongly appreciated and points will be rewarded.

Thanks,

Lakshman.

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    author's profile photo Former Member
    Former Member
    Posted on Jan 08, 2007 at 05:50 AM

    HI

    1.we have to maintain correspondence type in FB12

    in that u have to select correspondence type .

    2.Maintain correspondence request in that u have to select correspondence type and code then execute

    for this will use smart forms

    Regards

    Sure

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  • Posted on Jan 08, 2007 at 06:26 AM

    Hi Laksman,

    Welcome to SDN !!!

    Well for your answer.

    1) to my knowledge most of the company save customer statement externally, either through paper or as pdf files.but you can generate customer statement as describe by SURE above.

    2) Well Business address services fall under functional even through it seems too technical. But you need help to techinical team to execute the same. as in the end configuration needs to be done for output types to decide if its printed or send through Fax. etc.

    3) Smartforms can also be used but SAP script is the most commonly used.

    Hope this helps.

    Please assign points as way to say thanks

    3)

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