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May 02, 2017 at 10:00 AM

C4C Service: Service Ticket Appointment Assignments & Visits

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Service Scenario:

- Customer calls for Field Service Support

- Add Time Item in 'Service & Repair' Faced in order to be used for Resource Schudeling

- Click 'Release to Scheduling' and create an Appointment (Assignment) for the Service Technician for the created Time Item.

Now, in the same ticket, what will be the procedure if I need to create an actual Visit for my Service Technician for the same date/hours selected for the Time Item used in the Assignment?

Is it possible to 'link' the Assignment with the Visit?

Thanks,

Andreas

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