Themes - Customer Folder missing

[Former Member]

Hello,

We have a brand new NW2004s Portal installed and I am trying to create a new theme.

1. The <b>Portal Content > themes > Customer folder is missing</b> in the Content Administration. And I am unable to create my own folder in the "themes" folder.

2. Also - same problem, different symptom. In the Theme Editor, I am able to change the parameters but the <b>"Folder ID" pull down menu in the Save As dialog does not have any entries</b> and so the button never enables. So I am unable to save any changes to the Themes.

Is there anything we are missing before this point? Or is this related to Portal permissions? What is the actual process to create / manage themes in the Portal?

Any help is greatly appreciated.

Thanks in advance,

Siva

[Former Member · Accepted solution]

Hi Siva,

Themes/Customer folder is not under Content Administration. Go To system Administration->Portal Display->Desktop and Display Rules->Portal Content->Themes->Customer. You can save ur theme in Themes folder or Themes/Customer Folder.

Regards,

Pooja.

[Former Member · Accepted solution]

Thanks for the help Pooja, but even that folder does not have the "Customer" folder and the only right-click options available for that folder are Refresh and Copy.

Should the Portal install automatically create this folder or should we do something manually to make this folder become available?

Thanks again for the help,

Siva.

[Former Member · Accepted solution]

Pooja,

It was a permissions issue with the "themes" folder. Once the administrator opened up the folder, I am able to create folders and save themes.

Thanks - I am awarding full points