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author's profile photo Former Member
Former Member

Service Desk in Solutiion Manager 4.0

Hello,

I have problem with configuring Service Desk in Solman 4.0.

I have applied instructions from:

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

and also done several things described on SDN in other topics connected with solman service desk:

— Defined Service Desk Destination in the Solution Manager

— IBase components are installed

— Business partners are created

— RFC connections are defined

PROBLEM:

When I want to create message form satellite system (it's SRM) I have following error message:

"Error in local message system; message 008000000140 incomplete"

Please help me 😊

Kind Regards,

Jarek

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 11, 2007 at 09:46 AM

    Hi again,

    I'll put some update about my problem. Maybe my previous post wasn't enough accurate.

    In theory service messages should be displayed in transaction CRM_DNO_MONITOR. But I can't find anything there. I have tried different searching filters settings and nothing.

    But messages are in solman. When I enter DNOTIF transaction I may list all test messages.

    Does anybody have idea what is wrong? Is it solman or satellite system (SRM 3.0) fault?

    Please advice.

    Kind Regards,

    Jarek

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    • Former Member

      Hi there Jarek,

      I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.

      I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.

      I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please 😊

      Thanks a lot in advance

      regards

      katia.

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