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Converting to multitenant database containers failed / nameserver not responding (HANA 2.0 SPS00)

Hello,

tried to convert HANA 2.0 SPS00 from single-container system to a multi-container system with hdblcm command-line, but during convertion I got a nameserver error and the converting failed.

Using HANA 2.0 SPS00 (Rev 2.00.002.00) on SLES 12 SP1

Can anyone help please?

Now system doesn't even start.

HDB start --> FAIL: process hdbdaemon HDB Daemon not running

Starting nameserver manually also doesn't work

s4hdb:HDB:hdbadm /usr/sap/HDB/HDB02 53> hdbnameserver
unclean shutdown of service instance with pid 16852
service startup...
accepting requests at 127.0.0.1:30201
searching for master nameserver s4hdb:30201 ...
assign as master nameserver. assign to volume 1 started
Checking for recovery request ...
Loading topology ...
Opening persistence ...
run as transaction master
Segmentation fault

Please see log of convertion process

SAP HANA Lifecycle Management - SAP HANA Database 2.00.002.00.1490188421
************************************************************************
22:55:28.839 - INFO: Start Date: 2017-04-29  -  hdblcm
22:55:28.858 - INFO: Parameter 'nostart' (NoStart) is set with default value = 'No'
22:55:28.858 - INFO: Parameter 'import_content' (ImportContent) is set with default value = 'Yes'
22:55:28.859 - INFO: Parameter 'nostart_tenant_db' (NoStartTenantDB) is set with default value = 'No'
22:55:42.515 - INFO: Parameter 'password' (Password) is set by user, value = '***'
22:55:55.888 - INFO: Parameter 'systemdb_system_user_password' (SystemDBSQLPassword) is set by user, value = '***'
22:55:55.888 - INFO: Parameter 'nostart' (NoStart) is set to value = 'No'
22:55:55.888 - INFO: Parameter 'import_content' (ImportContent) is set to value = 'Yes'
22:55:55.888 - INFO: Parameter 'nostart_tenant_db' (NoStartTenantDB) is set to value = 'No'
22:55:55.889 - INFO: Parameter 'password' (Password) is set to value = '***'
22:55:55.889 - INFO: Parameter 'systemdb_system_user_password' (SystemDBSQLPassword) is set to value = '***'
23:00:21.270 - INFO: -----------------------------------------------------------
23:00:21.270 - INFO: Stopping system...
23:00:21.270 - INFO: -----------------------------------------------------------
23:00:21.273 - INFO:   Stopping instance on host 's4hdb' (worker)...
23:00:21.273 - INFO:     Parameters: instance number = 02, user = hdbadm
23:00:22.110 - INFO:     Sending HTTP request, function = Stop(softtimeout = 800), maximum number of retries = 3
23:00:22.242 - INFO:       Stopping 8 processes on host 's4hdb' (worker):
23:00:22.242 - INFO:         Stopping on 's4hdb': hdbcompileserver, hdbdaemon, hdbindexserver, hdbnameserver, hdbpreprocessor, hdbscriptserver, hdbwebdispatcher, hdbxsengine
23:05:22.615 - INFO:       All server processes stopped on host 's4hdb' (worker).
23:05:22.615 - INFO:   Instance on host 's4hdb' (worker) stopped
23:05:22.615 - INFO: -----------------------------------------------------------
23:05:22.615 - INFO: END: Stop system finished (start: 23:00:21.270 duration: 00:05:01.345)
23:05:22.615 - INFO: -----------------------------------------------------------
23:05:22.616 - INFO: -----------------------------------------------------------
23:05:22.616 - INFO: Converting system to multitenant database containers...
23:05:22.616 - INFO: -----------------------------------------------------------
23:05:22.634 - INFO:   Starting external program /hana/shared/HDB/hdblcm/hdblcm
23:05:22.634 - INFO:     Command line is: /hana/shared/HDB/hdblcm/hdblcm --main LCM::EnvironmentWrapper::main HDB /hana/shared/HDB/HDB02/exe/hdbnsutil -convertToMultiDB --withBackupCatalog --withLicense --phaseConvert
23:05:24.601 - INFO:     Output line 1: nameserver s4hdb:30201 not responding.
23:05:25.209 - INFO:     Output line 2: nameserver s4hdb:30201 not responding.
23:05:25.213 - INFO:     Output line 3: Opening persistence ...
23:05:27.040 - INFO:     Output line 4: run as transaction master
23:05:41.391 - ERR :   Program /hana/shared/HDB/hdblcm/hdblcm terminated with error: signal  6
23:05:41.391 - INFO: -----------------------------------------------------------
23:05:41.391 - INFO: END: Configuration of multitenant database containers failed (start: 23:05:22.616 duration: 00:00:18.775)
23:05:41.391 - INFO: -----------------------------------------------------------
23:05:41.391 - ERR : Configuration of multitenant database containers failed
23:05:41.392 - INFO: Converting to multitenant database containers failed
23:05:41.392 - INFO: Converting to multitenant database containers failure has been ignored
23:05:41.483 - ERR : Converting to multitenant database containers failed.
23:05:41.682 - INFO: Summary of critical errors
23:05:41.483 - ERR :   Converting to multitenant database containers failed.
23:05:41.391 - ERR :     Configuration of multitenant database containers failed
23:05:41.391 - ERR :       Program /hana/shared/HDB/hdblcm/hdblcm terminated with error: signal  6


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3 Answers

  • May 03, 2017 at 09:32 AM

    Nobody an idea? Any hints would be very helpful. I still don't know why the nameserver is not responding.

    Best regards,

    Andrej

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  • Jul 14, 2017 at 01:30 PM

    Hello Andrej

    is your issue fixed,?

    issue seems with signal 6 that is related to OS, you must check with SAP some lib or patch required ,

    Thanks

    Sadiq

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  • Oct 24, 2017 at 06:38 PM

    Hi Sadiq,

    after opening a ticket, SAP told me that this is a known bug which occurs when a HANA system was initially installed as HANA 1 and upgraded to HANA 2. The error dies not occur when upgrading to SPS01, which includes multi-tenant conversion.

    Regards, Andrej

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