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Former Member



I'm a Beginner. Here is the scenario. Customer made a payment in error. We posted the payment to the account as misapplied. Once the customer called and confirmed the overpayment we sent the payment to the clarification list FPCPL, posted the payment to the account, red set the clearing FP07,,then entered payment method from FPL9 to issue by check.on April 6. Today I'm researching the account the payment was posted as a credit and never refunded. Can I reverse all deductions from overpayment and still refund the customer the total expected and which tcodes would be best to use?

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