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Former Member

SAP Cloud for Customer: Ticket authorization

Dear Experts,

we need to define authorization rules for ticket visibility based on employee's customer portfolio (territory management) with some flexibility.

In CRM On-Premiese we could achieve this requirment with ACE. Someone know if there's a similar tool in C4C?

If not, nobody know how we could define authorization rules for ticket by territory?

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2 Answers

  • Best Answer
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    Former Member
    May 03, 2017 at 07:09 PM

    Hi Diego,

    you might want to look into Access Control in Business role > Work Center - Access Restrictions. In standard, SAP delivered 5 Restriction Rules in Tickets.

    Thanks

    Hector

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  • Oct 04, 2017 at 02:19 PM

    Access Control in Business role > Work Center - Access Restrictions.

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