SAP Cloud for Customer: Ticket authorization

[former_member143294]

Dear Experts,

we need to define authorization rules for ticket visibility based on employee's customer portfolio (territory management) with some flexibility.

In CRM On-Premiese we could achieve this requirment with ACE. Someone know if there's a similar tool in C4C?

If not, nobody know how we could define authorization rules for ticket by territory?

[Former Member · Accepted solution]

Hi Diego,

you might want to look into Access Control in Business role > Work Center - Access Restrictions. In standard, SAP delivered 5 Restriction Rules in Tickets.

Thanks

Hector

[former_member87164]

Access Control in Business role > Work Center - Access Restrictions.