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Former Member

Email attachments showing up in Service Request Attachments

Hi Pros,

Can C4C automatically move Email attachments into Service Request Attachments? (If service request was created from that initial email)

Somehow I destictly remember that this functionality was presented in relase notes, but I can not see it working.

Here is the example:

- an email "Test attachment" is send to C4C using B2B channel. THis initial email does include an attachment

- an email is automatically converted to Service Request "Test attachment", but Attachment tab is empty

Nadezhda

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