Email attachments showing up in Service Request Attachments

[Former Member]

Hi Pros,

Can C4C automatically move Email attachments into Service Request Attachments? (If service request was created from that initial email)

Somehow I destictly remember that this functionality was presented in relase notes, but I can not see it working.

Here is the example:

- an email "Test attachment" is send to C4C using B2B channel. THis initial email does include an attachment

- an email is automatically converted to Service Request "Test attachment", but Attachment tab is empty

Nadezhda