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Former Member

PO approval workitem notification with incorrect approver name

firstly i would like to indicate i am not familiar with sap workflow, however i've been assigned to look into the following scenario, appreciate if any guidance can be provided to point me in the right direction .

we are currently running ECC6

Currently my user is experiencing the following scenario with our PO approval workflow with backup approval functions .

1.Standard PO release strategy triggered, work item routed to primary approver (User A) for approval

2.PO timeout (after 3 days) and workitem forwarded to backup approver (User B)

3.User A manually release PO using ME29N (after workitem has been forwarded to User B sap inbox)

4. Email notification from workflow sent to requestor and approver indicating User B has approved the PO instead of User A. i am guessing the name is based on who the current workitem has been routed to .

is there anyway we can set when user release manually from ME29N the correct user id is indicated in the notification email?

thanks in advance

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2 Answers

  • May 03, 2017 at 11:00 AM

    Hi David,

    since you said you not aware of WF much, its tough to explain :) however try to bind actual_agent in your WF.

    Aditya V

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  • May 03, 2017 at 11:56 AM

    Hi,

    The approval workitem step has a terminating event, you have to bind back the event creator to a container element.

    Kind regards, Rob Dielemans

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