Creating consumers in CRM and R/3

[Former Member]

Hi,

We are currently looking at mapping Consumers from CRM to R/3 and vice versa. We would like to be able to create consumers in CRM which replicate into R/3 and also create consumers in R/3 which replicate to CRM. However we understand that in R/3 only one 'Consumer' account group can exist. As default in R/3 the consumer account group is 0170. Is it true that the R/3 account group 0170 is classed as a consumer because the 'Consumer' checkbox is ticked?

We thought the following would work but it doesn't so any tips would be great.

In R/3 we have created a new account group Z170 which is a copy of

account group 0170.

In R/3 transaction PIDE we have mapped the following:

CRM > R/3: Classification: E = Consumer:Person to the R/3 account group

0170.

R/3 > CRM: Mapped the account group Z170 to Classification E=

Consumer:Person with external number range assigned.

We then go into R/3 to create a new BP in transaction XD01, we seelct

the account group Z170 but we noticed the screen fields does not

say 'Person'. Also after creating this BP we check in CRM that it has

been replicated, it has been replicated but the BP has been created

with roles 'Sold to Party' etc and not maintained in role 'Consumer'.

We have mapped the R/3 account group Z170 to classification E so we

assume it will be replicated into CRM as a consumer.

Cheers

[Former Member]

Hi JoJo,

Can you try like this :

R/3 > CRM: Mapping the account group Z170 to Classification A=

Consumer.

Best Regards,

Johnny.

[Former Member]

Hi,

No that won't work for use because we need to map Consumers:Person which is classification E.

Thanks.

Cheers

[Former Member]

Hi,

The key thing is we would like to create Consumers:Person in CRM and in R/3 and these must be replicated back into R/3 and CRM respectively.

Has anyone ever had to create Consumers:Persons in CRM and R/3? if so any help would be much appreciated. We understand that only one consumer accountr group can exists in R/3 so we wanted to know how we could go about this issue. We would like an internal number range for both CRM and R/3 when creating consumers.

Thanks

Cheers

[Former Member]

Hi JoJo,

I don't think it works the way you have planned

Consumer creation and replication is so tightly integrated with the account group 170, it will not allowed to be midified so easily. Every consumer receives the sales area from a pre-configured reference customer in both the systems. You might as well look into the code to understand the process much better.

Regards,

Paul Kondaveeti