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Removing Excel IBP Auto-Login

Apr 25, 2017 at 04:49 PM


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I have some clients who have selected 'remember me' when logging into IBP from Excel. What is the method to remove the cached login information so that they are forced to re-enter their credentials?

IBP Add-in Client version 1702

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Best Answer
Ivan Andreis
Apr 25, 2017 at 05:08 PM

Hi Dan,

Please check the following KBA, it should resolve your issue:

Best regards,


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I previously followed that KB and still have the credentials cached in some location. I cleared all passwords and cookies in Chrome, IE and Firefox - still auto connects. Any other ideas on where those parts/pieces might be hiding?


Have you done the Step 4 as well and it did not clear the cookies?:

4) Alternatively, if still does not work, please delete the cookie files manually following the steps below:

a) Windows: Start menu ---> Run: shell:cookies (Windows explorer opens the "C:\Users\[your username]\AppData\Local\Microsoft\Windows\INetCookies" folder)

Alternatively the keyboard shortcut Windows key + R can be used to open the 'Run' application.

Before the next step, consider that your saved passwords will have to be reentered.

b) Delete all files found in the opened folder.

When logging in the Excel add-in, the log in screen will show again, empty.