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Former Member

SMS Outbound on Service Ticket creation

Hi Experts,

I am trying to trigger a SMS on creation of a service ticket to end customer. I have created the Mashup webservice, SMS channel and the workflow rule also. But still the SMS is not triggered.

My place holders are standard as mentioned in the document.

[#PHONE_NUMBERS]

[#MESSAGE]

Can someone help to fix the issue?

Thank you in advance,

Regards,

Indra

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2 Answers

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    Former Member
    Apr 25, 2017 at 02:11 PM

    Hi Thabiso,

    Former Member : from the post https://archive.sap.com/discussions/thread/3926888 I see that you got it working. Can you please help me here to achieve the same. Also, Please share any document you have created for the same.

    Thank you for the help in advance,

    Regards,

    Indra

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  • Apr 25, 2017 at 04:09 PM

    Hi,

    You must be receiving an error in C4C when trying to send the outbound SMS, can you please elaborate on the error you are getting?

    Sometimes a missing tag can cause an error. Please add [#SUBJECT] as a placeholder too. Your body should look like this

    Subject=[#SUBJECT]

    List=[#PHONE_NUMBERS]

    Text=[#MESSAGE]

    Regards,

    Jameel

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    • Former Member

      Hi Jameel,

      I am not getting any error. Actually the SMS should triggered through workflow as I have set it up.

      Also, I think, the parameters are dependent on the service provider and Only the placeholders need to be the same as standard.

      Regards,

      Indra