general task doubt

[Former Member]

Hi,

i have created a dailog task and made a general task in my workflow.

i have done agent assignment through rule for this task.

My Question is,

is there any problem making task as genral task?

Thanks & Regards,

Sankar.

[Former Member]

Hello Sankar,

General tasks can be forwarded to anybody. Problem that I came accross: approver forwards a general WI to his subordinate. His subordinate does not have an authorisation to approve, thus can't execute the WI.

I always try to make a possible agents assignment through an authorisation role (in PFCG) and classify tasks as 'general forwarding not allowed'.

Regards,

Michal

[morten_nielsen]

Hi

If you have made a task a general task - and the agent resolvement fails, the workitem will be send to <b>all</b> your SAP users. So in my opinion you should avoid this whenever possible, and if not - you should always make an effort of ensuring that the correct agent always are found.

A solution I often recommend is to use your Security Roles as your allowed agents. By doing this you can ensure, that the agent receiving a task also is allowed to perform it,

If you are using a workflow rule, this can be archived by flagging the "Terminate if Rule resolution Without Result".

Regards

Morten Nielsen