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Former Member
Dec 18, 2006 at 08:32 AM

Regarding CIC0 transaction


Hi All,

My client requires following way:

Business Requires a streamlined access to transactions in R/3 from the Customer Interaction Centre in CRM.

Currently, Users have to carry out the following steps in order for the Selected Business Partner details to pre-populate in the R/3 transaction selected.

1. Search for BP.

2. Validate Search results

3. Navigate to Business Data Tab

4. Highlight the Sold-to Party returned from that search

5. Use Menus to navigate to desired transaction

Now they wants from second option they directly wants to go 5th option means bypass 3 and 4, please let me know is there any include or exit which solves this problem.

Thanks & Regards

Naveen kumar