My client requires following way:
Business Requires a streamlined access to transactions in R/3 from the Customer Interaction Centre in CRM.
Currently, Users have to carry out the following steps in order for the Selected Business Partner details to pre-populate in the R/3 transaction selected.
1. Search for BP.
2. Validate Search results
3. Navigate to Business Data Tab
4. Highlight the Sold-to Party returned from that search
5. Use Menus to navigate to desired transaction
Now they wants from second option they directly wants to go 5th option means bypass 3 and 4, please let me know is there any include or exit which solves this problem.
Thanks & Regards