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Former Member
Dec 16, 2006 at 11:43 AM

UME Config Tool: 'Authentication Failed: no account found'

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We are configuring the SSO across two domains.

I thought I would be smart and changed the location of the service user (portal-service) on the KDC.

After changing the location of the service user, I updated the service user and checked the service user configuration. I had problems connecting so I deleted this user and recreated another user (portal-sso) in the original location of the portal-service user.

I configured the service user (portal-sso) and then checked the service user configuration: userPrincipalName: portal-sso@abc.ec.com / servicePrincipalName: HTTP:/j2ee_host_name.ABC2.com.

Now I am getting an 'Authenication Failed: no account found' which clicking on the Authentication button from the UME Config Tool. I am able to connect with this user from the UME Config Tool, but when I logon as any other user, it states Authentication failed.

Any suggestions? Thanks in advance!