Skip to Content
0
Former Member
Dec 15, 2006 at 05:17 PM

Agent Assignment - if no agent found

358 Views

Hi,

I have created a dialog work item. i have done agent assignment with position id.

My problem is if position id is not having users( in some cases) then the workitem will go to whom? , how can i resolve this .

Thanks & Regards

Sankar.