Skip to Content
0

One employee getting unable to claim medical reimbursement

Apr 25, 2017 at 06:43 AM

75

avatar image
Rabi R

Hi All,

One employee trying to claim medical reimbursement amount but Requested amount field not getting populated for that employee only. Please help to resolve the issue.

Thanks & Regards

Mrityunjoy Roy

HCM (Human Capital Management)
HCM Employee Self-Service
Answers Answers and Comments
10 |10000 characters needed characters left characters exceeded
▼ Viewable by all users
* Please Login or Register to Answer, Follow or Comment.

3 Answers

Sort by:
Best Answer
avatar image
Shankar Reddy Chamala Answered Apr 28, 2017 at 11:23 AM
0

It's looks like employee did personalization in that page.

Follow below steps:

1) Logon with that employee user id

2) Open the claim application

3) If your using Java based application press Ctrl+right click and select the option Reset all

4) If your using Webdynpro ABAP based just right click, then reset all option.

Show 1 Share
10 |10000 characters needed characters left characters exceeded
▼ Viewable by all users
Rabi R
May 02, 2017 at 06:49 AM
Hi Sankar,

Thank you for your responce. Issue has been resolved.

Thanks

0
Comment
avatar image
Rabi R Answered Apr 25, 2017 at 07:06 AM
0

Hi,

This issue is occurs only in ESS. We are found no issue when we enter amount in Infotype 267 menually.

Thanks

Share
10 |10000 characters needed characters left characters exceeded
▼ Viewable by all users
avatar image
Shankar Reddy Chamala Answered May 04, 2017 at 04:36 AM
0

in ESS, your using which application WDJAVA or WDABAP. ? Place the ESS screen shot of Claims application.

Share
10 |10000 characters needed characters left characters exceeded
▼ Viewable by all users