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Former Member

One employee getting unable to claim medical reimbursement

Apr 25, 2017 at 06:43 AM | 79 Views

Hi All,

One employee trying to claim medical reimbursement amount but Requested amount field not getting populated for that employee only. Please help to resolve the issue.

Thanks & Regards

Mrityunjoy Roy

HCM (Human Capital Management) | HCM Employee Self-Service
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3 Answers

  • Best Answer
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    Shankar Reddy Chamala
    Apr 28, 2017 at 11:23 AM

    It's looks like employee did personalization in that page.

    Follow below steps:

    1) Logon with that employee user id

    2) Open the claim application

    3) If your using Java based application press Ctrl+right click and select the option Reset all

    4) If your using Webdynpro ABAP based just right click, then reset all option.

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    Former Member
    Apr 25, 2017 at 07:06 AM

    Hi,

    This issue is occurs only in ESS. We are found no issue when we enter amount in Infotype 267 menually.

    Thanks

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    Shankar Reddy Chamala
    May 04, 2017 at 04:36 AM

    in ESS, your using which application WDJAVA or WDABAP. ? Place the ESS screen shot of Claims application.

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