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One employee getting unable to claim medical reimbursement

Apr 25, 2017 at 06:43 AM

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Former Member

Hi All,

One employee trying to claim medical reimbursement amount but Requested amount field not getting populated for that employee only. Please help to resolve the issue.

Thanks & Regards

Mrityunjoy Roy

HCM (Human Capital Management)
HCM Employee Self-Service
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Former Member Answered Apr 28, 2017 at 11:23 AM
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It's looks like employee did personalization in that page.

Follow below steps:

1) Logon with that employee user id

2) Open the claim application

3) If your using Java based application press Ctrl+right click and select the option Reset all

4) If your using Webdynpro ABAP based just right click, then reset all option.

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Former Member
May 02, 2017 at 06:49 AM
Hi Sankar,

Thank you for your responce. Issue has been resolved.

Thanks

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Former Member Answered Apr 25, 2017 at 07:06 AM
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Hi,

This issue is occurs only in ESS. We are found no issue when we enter amount in Infotype 267 menually.

Thanks

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Former Member Answered May 04, 2017 at 04:36 AM
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in ESS, your using which application WDJAVA or WDABAP. ? Place the ESS screen shot of Claims application.

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