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Apr 25, 2017 at 06:19 AM

Follow-on document creation issue for Advance Return process

132 Views Last edit Aug 29, 2017 at 09:04 AM 2 rev

Dear All,

I have setup a returns process using the advanced return process since inspection etc. is required. Now, when the return order is created, the follow-on document might be a credit memo request or an SDF order. Normally there is no issue and everything is working alright. But, there is one issue wherein sometimes when multiple line items are present in the return order, suppose 5, three are processes normally and credit memo request is generated while for two it does not even though there is no difference. While the problematic line items can be manually processed through VA01 with reference to the return order.

I have been unable to find the cause for such an issue.

Request your help.