[BUG]No Alert Moderator button in the blog comments, spam account can't be reported

[Jelena]

Raised here and I've confirmed - there is no option to send a moderator alert for the blog comments. It seems that a recently created account (no option to report the whole account either) is posting comments to advertise a third party website.

I remember we discussed adding moderator button to the user profiles and it seems in such cases it'd be more helpful than going through all the person's comments. (Which are not visible in the profile, by the way.)

[jerryjanda]

Moshe responded to the original post in Coffee Corner, so I won't comment about how we'll treat the spammer -- since he's already on it.

For my part, I can bring this topic back to the team. I'm not sure that this is a bug so much as a missing feature, but regardless, I can raise the issues of a) not being able to report comments (without raising an alert about the entire blog post) and b) not being able to report a spam account.

Best regards,

--Jerry

[Jelena]

Jerry, thanks for a reply. Our organization uses a definition of "break-fix" (vs. "enhancement") as "something that worked before but doesn't work anymore". We used to have "Alert Moderator" on SCN in all the places, so in my view this is a "break-fix" or "bug". Of course, the SCN team may choose to view it differently, that's where we "agree to disagree" I guess.

Just FYI - the blog comments were always most likely to be used by the spammers of all kinds on SCN. So you might want to get this taken care of rather sooner than later.

[moshenaveh]

Hi Jelena,

Thanks a lot for raising this. Although we don't have yet the alert feature on blog comments the community moderators do monitor them. We are well aware of this need and the only reason we didn't resolve this so far is that we identified more critical issues we need to tackle (e.g. navigation). But the evaluation process is dynamic and once we will see an opportunity to stick this in, we will.

Thank you,

Moshe

[craigcmehil]

The request has been taken to add the moderator alert per comment and is currently in development for release in Q1 2019.

[audreystevenson · Accepted solution]

As of today, Alert Moderator is now available on blog comments.

[Jelena]

We are approaching the anniversary of this question but still there is no solution. As mentioned, there is no "alert moderator" option in the profiles either. E.g. ganesh.pandian has a Google logo as an avatar. Pretty sure that's illegal and Google is not a company you'd want to mess with. But there is no option to alert the moderators.

[Ganesh_Pandian]

Thank you for alerting me !

[Jelena]

Could someone please remove the spam comment from "Dipanwita" in this blog and possibly others? The kolkataseo1 shows "not active anymore" but I'm pretty sure they've littered all over several blogs already.

And when can we get Alert button for the comments?

[jerryjanda]

I was going to delete, but I don't see him on that page so I'm guessing another moderator beat me to it.

RE: mod alerts. It's definitely in development but I don't know when it's scheduled for release. Trust me -- my team wants it as badly as anyone.

--Jerry

[Jelena]

This is still an issue. Blog authors have to complain on Twitter about the spam comments on their blogs. No option to alert the moderators on SCN about this. 😞

[jerryjanda]

Hi, Jelena:

Coincidentally, this topic came up during a recent meeting, and IT is working to deliver (i.e., an option for alerting mods about comments).

I'm hoping we'll have it by the end of the year, but since we're already well into Q4, it might spill over to early Q1.

And I know I've promised feature delivery before...so I checked with IT just to make sure I was allowed to say something about this development. 🙂

Best regards,

--Jerry

[Jelena]

Another spam comment, has been sitting there for months:

https://blogs.sap.com/2017/01/10/sap-leonardo-empowering-live-business-by-connecting-things-with-peo...

[JL23]

content gone - and the user will follow

[Jelena]

Thank you!

[Jelena]

Another suspicious comment (I'm not opening a bit.ly there to confirm): https://blogs.sap.com/2017/07/10/how-to-make-sap-landscape-transformation-2.0-sap-lt-work-for-you-10...

Account has no other activity and looks like a third party website mentioned in the profile. Should get ad space if they want to advertise IMHO.

[patelyogesh]

I have send direct message to one of the moderator and send alert on entire blog to moderate comment by that user

-Yogesh

[VeselinaPeykova]

I did a quick search by username - unlikely to be a bot, but the links go to a third-party site (I checked first via http://www.checkshorturl.com/expand.php).

I wonder if the following approach is feasible: for users, who are not members of special groups (e.g. site admins), to check the shortened link via a similar service, optionally check site safety rating. If the long url results in a site outside of SAP-owned domains - send the content for moderation. If the site is found unsafe (there are ways to check website safety ratings) - deactivate account. If the site is not unsafe, probably hiding the content (Q&A) or setting as 'needs more work' (blogs), seems appropriate.

This not Twitter, we have options to edit link titles both in blogs and in Q&A, I really do not see a compelling reason to use shortened url here.

[Jelena]

Well, as stated in this question (so far unanswered, btw) it's exactly the problem that we can't alert the moderators on the blog comments or on the profiles/users. The only way (other than posting here hoping one of the moderators notice it 🙂 ) is to report the whole blog but I really wouldn't want to do that since the author did nothing wrong.

Thanks for the link though! And I agree there is just no reason for the link shortening on SCN. That's exactly why it caused suspicion.

[VeselinaPeykova]

I was thinking more in the line of reducing the need of manually triggering alerts as much as possible (of course, we still need a manual alert button on blog comments).

The problem in this case is that the user is not new and rarely posts comments, which reduces chances to be caught.

If the implementation team agrees that using shortened URLs is not needed here, adding them to the WordPress Comment Blacklist/Comment Moderation list should be a relatively easy task 🙂

[Jelena]

OK, I see now and I agree. Sooo, Idea Place then? 🙂

[patelyogesh]

Since we are using wordpress there must be a way to block IP address of spammer.

-Yogesh

[former_member186338]

New spam found in blog comment:

https://blogs.sap.com/2015/11/14/how-to-use-bpc-10-comment-functionality-to-collect-text-for-the-ann...

No way to report!

[jerryjanda]

Thanks for bringing it to our attention. I deleted it and I'm looking to see where else he commented.

As for the reporting feature...I'm not aware of one in the works. But I'm trying to confirm.

[Jelena]

Another spam bot comment (and no way to report it):

[patelyogesh]

This was the original discussion

Marketing

Topic as below

------------------

Hello,

In section of comment there is comment by "jeevzz" This user is advertising his personal training website.

1. https://blogs.sap.com/2017/02/22/part-12-sap-solution-manager-7.2-sr1-sps03-basic-system-setupbasic-.../#

2. https://blogs.sap.com/2017/02/22/part-10-sap-solution-manager-7.2-sr1-sps03-basic-system-setupsystem...

3. https://blogs.sap.com/2016/09/13/part-3-sap-solution-manager-72-sr1-sps03-support-pack-stack-03-inst...

This is unbelievable that people keep creating new SCN accounts and marketing their products on SAP website 😞

There is no way you can contact moderator to talk about this issue except send them alert. Funny enough there is no way to alert moderator on comments... you need to alert them on entire topic 😞

Thank you
Yogesh

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