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Former Member
Dec 13, 2006 at 07:04 PM

A/R Alternative Payer Issue

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I have a unique problem that I need advise on ..please. Situation: Customer A has an alternative payer assignment value of Customer B in the customer master. The receivables process of posting the payment from B to A works correctly.

Here's my problem. If I perform a check refund for the posted amount to A, a check is produced with B's name and address information. I want the check refund to go to A, even though B originally submitted the funds. How do I exclude the alternative payer information for outbound payments (refunds)? Or is there an alternative way to make a payment?

Many thanks. David