I have a unique problem that I need advise on ..please. Situation: Customer A has an alternative payer assignment value of Customer B in the customer master. The receivables process of posting the payment from B to A works correctly.
Here's my problem. If I perform a check refund for the posted amount to A, a check is produced with B's name and address information. I want the check refund to go to A, even though B originally submitted the funds. How do I exclude the alternative payer information for outbound payments (refunds)? Or is there an alternative way to make a payment?
Many thanks. David