Here is our situation
1. Sales order is created for 10 pc/$1000.
This creates a CO-PA entry for the $1000
2. Sales order is partially delivered/invoiced for 5 pc/500$
3. Customer cancels remaining quantity, so we place a rejection reason on the order.
4. However, the Reason for Rejection creates a CO/PA reversal entry for the full $1000, even though we partially delivered it.
5. Would like SAP to only create a CO/PA reversal for the remaining open amount of $500.
I have checked OSS, but can't seem to find anything.
Any experience with this?