Hello Miguel,
Following are the dependencies for the Division to be Scoped in Business Configuration:
If any of these elements have been scoped in Business Configuration, you will be able to
find the Division under Activities List:
Integration with SAP ERP - or
Integration of Master Data - or
Integration into Sales, Service, and Marketing Processes
Navigate to following path for the above mentioned elements:
1. Go to Business Configuration workcenter.
2. Select a project under Implementation Project view.
3. Edit the project and navigate to Scoping.
4. Open Communication and Information Exchange.
5. Select Integration with External Applications and Solutions.
You will find all the options available here.
Note: C4C is a standalone system which does not have Division. However, if it is integrated with any ERP system, then Division is a mandatory activity to be scoped in the C4C system.
If this help,do set it as answered 🙂
Best Regards,
Ankush Pashine.
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