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MSMP Escalation Sections

Apr 24, 2017 at 01:53 AM

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Hello all,

How do the 3 different Escalation ticks interact with each other?

a) Escalation column in Step 1 - Select workflow process;

b) Enable Escalation (and Escalation Date) in Step 1 - Process Global Settings;

c) Escalation Type in Modify Task Setting in Step 5.

Thanks in advance for your attention and reply.

Regards

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6 Answers

Ramesh Vithanala May 01, 2017 at 03:52 PM
1

Gustavo,

a) Escalation column in Step 1 - Select workflow process;

We will not be able to select the escalation check box on the Step 1,you select the MSMP process ID and when you click on change, you will be able to enable the escalation.

b) Enable Escalation (and Escalation Date) in Step 1 - Process Global Settings;

When you select the checkbox escalation for process global setting, I think it will send the email reminders,becoz we have email reminders at process ID's

c) Escalation Type in Modify Task Setting in Step 5.

What you have at the task setting is you can enable the escalation to a specific agent(like alternate approver),skip to next stage(if manager not found)

Thanks

Ramesh

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Former Member Oct 31, 2017 at 07:46 PM
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A will get enabled after you check B and set a date. Once you save the workflow config, you should refresh your browser window and it will appear as checked.

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Gustavo Soares May 05, 2017 at 12:48 AM
0

Hi Ramesh, thanks for your answer.

As per the info you provided, I understand that the relationship between the 3 areas is the following:

The escalation column (a) indicates for which processes the escalation will be active, but only if it's enabled in (b), where it will also indicate the start date from when escalation will happen. Then, in each workflow process, only the stages with Escalation Type (c) different from "No escalation" will be escalated.

So, the hierarchy is actually (b) > (a) > (c).

Please correct me if anything wrong.

Cheers,
Gustavo

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Plaban Sahoo May 08, 2017 at 03:32 AM
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Hi Gustavo,

a is non-editable by itself, even after making b enabled.

could you explain what is Use defaults, in Escalation

Regards

Plaban

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Gustavo Soares May 08, 2017 at 04:37 AM
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Hi Plaban,

Please see Ramesh's explanation in order to edit (a).

Regarding your second point: it is actually a good question, but unfortunately I am not sure of the answer. In fact, it is possible that my assumption above may be incorrect or incomplete.

Reading this guide (related to a different workflow process - UAR), I believe that when we select "User Defaults" in (c), GRC refers to the values configured in (b).

Can you try to confirm in your system, please? As of now I don't have access to a sandbox system.

Would anyone else please be able to confirm?

Thanks and have a good week,
Gustavo

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Plaban Sahoo May 11, 2017 at 11:04 AM
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HI Gustavo,

a is not getting enabled, even after b is enabled/activated. Could you show your screenshot.

Could you help on the below from the UAR doc.,

1. "...You also need to specify whether escalation automatically removes access that is not approved by a certain date..."

2. "...Use Defaults — Uses the default escalation setting..."

Regards

Plaban

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