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Former Member

getting error in SUM tool sps19 while updating the patch level

Dear all,

we are trying to update the patch level on development server but we are getting the error

which we have attached below, please assist on this.

Best Regards,

Dharmendra

error.png (54.2 kB)
log.png (46.9 kB)
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1 Answer

  • Apr 21, 2017 at 09:03 AM

    Hi Ramesh

    Can you check the password for user system . Check the user status , if user is not locked and if you want to reset the password using below commands

    sqlplus " / as sysdba "

    SQL > SELECT username, account_status,lock_date, expiry_date FROM dba_users;

    SQL > alter user SYSTEM account unlock; --- command to unlock user

    SQL> alter user SYSTEM identified by <password>; -- command to reset password

    Enter the changed password in SUM screen and continue your upgrade.

    Thank You

    Jayanth

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