Hi All,
Service orders were archived using object PM_ORDER and now the month end settlement job has settled some very old service contracts. Why is this happening inspite of running the archive pre process job which ensures that the service orders have been settled before archiving them.
What can be done to correct them? We have a list of order numbers which have got settled, but not sure how to set this problem right.
Plus need to prevent this from happening in the next month end settlement.
This is a critical issue.. so any help will be greatly appreciated!
Thanks in advance!
Janani