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Customer hierarchy related pricing: No hierarchy partner is determined

Hi all, I have configured and got pricing working in sales order with customer hierarchy in general.

Example of the customer hierarchy structure I have set up:

Customer A (level 1)

Customer B (level 2)

Note that when you look at the hierarchy assignment of customer A, the higher level customer section is blank. When you look at the hierarchy assignment of customer B, the higher level customer section will show customer A.

Pricing record is set up for customer A.

When I create a sales order with customer B as the sold-to, the hierarchy partner is determined and pricing record is extracted.

However, if I create a sales order with customer A as the sold-to, the hierarchy partner is not determined. Can I find out whether this is because there is no higher level customer assigned to customer A or that I am still missing some configuration or set up? I can temporarily resolve the issue by creating a hierarchy node and assign it as the higher level of customer A but would like to know whether I can use customer A without adding an additional customer.

Appreciate your clarification on the above.

Cheers!

Siow Fong

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1 Answer

  • Apr 22, 2017 at 06:01 PM

    Hi,

    you should create a new customer A as a customer C (level 2) and create sales orders for customer A with customer C. Use customer A only as higher node of your hierarachy.

    Regards,

    JM

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