Just encountered the same experience, I think.

• Filled in the form
• Hit Submit
• The whole page gets greyed out for a second or so, then back to normal
• the submit button stays grayed out

But nothing else happens. No error. No confirmation that the form was submitted, that the information was valid and that an e-mail with the new key will be sent shortly. I have to wonder if the server even took my submission. Could this be a browser quirk? Did a window (error or otherwise) try to open and fail?

Federico, did you ever get this to work? I seem to remember a time or two before when the minisap page would just sort of do nothing because some backend server was down. Why they can't put out an error message in this case is beyond me.

Hi Richard and Federico,

I noticed that the new licenses are not being sent by email anymore. However, you can request the new license in the same page you have been using before, but take into account that Firefox is not working for this purpose, so you have to use another browser, in my case I used Chrome and I was able to download the new license right away.

Kind regards,

Francisco.

P.S. I didn't try with Internet Explorer, maybe you want to give it a try and let us know if it works.