The index is temporary not available;index=<index_name> (Errorcode 2972)

[Former Member]

Hi,

I am having problens with TREX Index Server cause the service is <b>Not Available</b>. On the other hand, all the services HTTP Server, Name Server and Queue Server are Available.

Consequently is not possible to Reindex the documents. Does anybody know what I should do to solve this issue?

class com.sapportals.trex.TrexException

com.sapportals.trex.TrexException: The index is temporary not available;index=normativos (Errorcode 2972)

at com.sapportals.trex.core.util.HttpRequest.run_it(HttpRequest.java:445)

at com.sapportals.trex.core.util.HttpRequest.run(HttpRequest.java:108)

at com.sapportals.trex.core.util.HttpRequest.run(HttpRequest.java:92)

at com.sapportals.trex.core.admin.HttpAdmin.showIndex(HttpAdmin.java:536)

at com.sapportals.trex.core.admin.AdminManager.showIndex(AdminManager.java:650)

at

tks.

Daniel Silva

[Former Member]

Hi Daniel,

the error code just mentioned that the index is not available, which is not surprising as the index server is not available.

Please do the following:

1. Restart the TREX Service from the OS. In Windows go to Control Panel -> Administrative Tools -> Services. Look for TREX Instance XX

2. Check if the system process TREXIndexServer(.exe) runs. In Windows just open the Taskmanager and look for the process.

3. Go to the TREX log folder "\usr\sap\trex_61\trace". Check for errors in the file TrexIndexServer.XXXXX.XXX.trc

Hope this helps you find the problem,

Robert

PS: You can post the log here if you don't come further.

[Former Member]

Hi Robert,

Yours advices were very helpfull. It started working again.

tks.

Daniel Silva