$(function () { pageContext.i18n.modTalk = 'moderation talk'; pageContext.i18n.replyToComment = 'Reply'; pageContext.i18n.modTalkEmpty = 'moderation talk is empty'; pageContext.url.getModTalk = "/comments/%25ID%25/listModTalk.json"; pageContext.url.possibleCommentRecipients = "/comments/%ID%/possibleRecipients.json"; pageContext.url.commentEdit = '/comments/%25ID%25/edit.html'; pageContext.url.commentView = '/comments/%ID%/view.html'; pageContext.i18n.commentVisibility = { 'full': 'Viewable by all users', 'op': 'Viewable by the original poster', 'mod': 'Viewable by moderators', 'opAndMod': 'Viewable by moderators and the original poster', 'other': 'Advanced visibility', 'dialogTitle': 'Comment visibility', 'selectGroups': 'Visible to groups', 'selectOther': 'Other recipients', 'selectOriginalPoster': 'Original poster', 'selectModerators': 'Moderators', 'selectAssignees': 'Asked to answer users' }; pageContext.i18n.commentMenuLabels = { 'comment-edit': 'comments.menu.edit', 'comment-delete': 'comments.menu.delete', 'comment-convert': 'comments.menu.convert' };pageContext.i18n.answer= { bestAnswer: 'Best Answer', controlBar : { accept: 'Accept', unaccept: 'Unaccept', acceptCommand: 'Accept this answer as correct', cancelAcceptedCommand: 'Remove this answers accepted status' } }; window.croles = { u: false, op: false, m: false, og: false, as: false, ag: false, dc: false, doc: false, eo: false, ea: false }; tools.init({ q: { e: false, ew: false, eo: false, r: false, ro: false, d: false, dow: false, fv: false, c: false, co: false, p: false, tm: false , ms: false, mos: false }, n: { f: false, vf: false, vfo: false, vr: false, vro: false, c: false, co: false, vu: false, vd: false, w: false, wo: false, l: false }, c: { e: false, eo: false, d: false, dow: false, ta: false, tao: false, l: false }, a: { e: false, ew: false, eo: false, d: false, dow: false, a: false, aoq: false, ao: false, tc: false, tco: false, p: false, tm: false }, pc: croles }, { tc: true, nsc: true }); commandUtils.initializeLabels(); }); Skip to Content
0

CCtr SP10 x CRM Chat Integration

Apr 20, 2017 at 01:30 PM

49

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Hi Everyone,

I'm planning an update on CCtr 7.0.9 to 7.0.10 because i want use the "Agent/Client is Typing" resource, but my chat interface is on CRM.

The CCtr send that information to CRM chat interface?

Thanks for Help

Angelo Sossela

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1 Answer

Best Answer
Dawood Hla Shwe Apr 23, 2017 at 03:16 PM
1

Hi Angelo,

SAP CRM does not support the Typing... feature, as it would not fit (most probably) to ICI specification and signalling.

I have looked into the trace and there are no typing related messages, only whole posts.

Regards,

Dawood.

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