Hi Experts,
I have following requirements / Issues on Survey in SAP CRM 7.0 (On Premise):
- I am facing issue while generating URL in survey. "In CRM Survey Tool - Generate URL"; I am not getting any value in 'Get File' drop-down.
- I am not getting Survey/Questionnaire in interaction record screen. I have selected correct application area 'Activity'. I am able to view in Service Request.
- How we can set expiry of survey link (url) which is sent to customer via e-mail.
- If customer fills survey online, after submitting the survey, how SAP CRM will receive the response/score of the survey.
- For above case (point 4), if survey mailer is required, please share your thoughts on survey mailer and its setting.
- SAP standard report to analyse or view the survey result / score?
Thanks for your response in advance.
Thanks,
Rajeev Singh
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