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Incident creation in 7.2 SPS 4: How to create a ticket without choosing the transaction type

Apr 20, 2017 at 12:53 PM | 41 Views

Dear experts,

I want to create an incident ticket using the Fiori application. Only one transaction type is assigned to the user. How can I make the application jump directly into the ticket creation, without choosing the transaction type?

Thank you for helping me out.

Best regards,

Michael

SAP Fiori for SAP Solution Manager
SOLMAN IT Service Management
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1 Answer

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    Shalin Roger B
    Nov 27, 2017 at 09:56 AM

    Make sure the user has PFCG roles/authorisation to the transaction type.

    Go to Transaction code --> DNO_CUST04

    In the parameter PROCESS_TYPE, make sure to give the same transaction type.

    Remove all entries with parameter PROCESS_TYPE_ADD.

    This will solve your concern.

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