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Incident creation in 7.2 SPS 4: How to create a ticket without choosing the transaction type

Apr 20, 2017 at 12:53 PM


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Former Member

Dear experts,

I want to create an incident ticket using the Fiori application. Only one transaction type is assigned to the user. How can I make the application jump directly into the ticket creation, without choosing the transaction type?

Thank you for helping me out.

Best regards,


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1 Answer

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Former Member Nov 27, 2017 at 09:56 AM

Make sure the user has PFCG roles/authorisation to the transaction type.

Go to Transaction code --> DNO_CUST04

In the parameter PROCESS_TYPE, make sure to give the same transaction type.

Remove all entries with parameter PROCESS_TYPE_ADD.

This will solve your concern.

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