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Former Member

Incident creation in 7.2 SPS 4: How to create a ticket without choosing the transaction type

Dear experts,

I want to create an incident ticket using the Fiori application. Only one transaction type is assigned to the user. How can I make the application jump directly into the ticket creation, without choosing the transaction type?

Thank you for helping me out.

Best regards,

Michael

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1 Answer

  • Nov 27, 2017 at 09:56 AM

    Make sure the user has PFCG roles/authorisation to the transaction type.

    Go to Transaction code --> DNO_CUST04

    In the parameter PROCESS_TYPE, make sure to give the same transaction type.

    Remove all entries with parameter PROCESS_TYPE_ADD.

    This will solve your concern.

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