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Former Member
Dec 06, 2006 at 07:43 PM

Workflow-No agent

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Hi ,

I have a workflow wherein the status in SWI2_FREQ is appearing as 'No Agent Available' and status as 'Ready'. But the "Agent" is able to see it in his inbox. Once the Agent processes the work item it shows up under his name in SWI2_FREQ as completed. Why is that the task appears as "No agent found" though clearly it has been able to resolve an agent? Is it that unless the workitem is processed it will remain in that state?

Regards,

Hari.