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Former Member
Dec 06, 2006 at 04:35 PM

AR issue - urgent

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Hi,

Can anyone tell me what is the best way to handle this issue

A credit memo has been issued to the customer for 75000$ since the invoice was cancelled. It is sitting in as an open item as on account cash since the customer has paid for that invoice. The refund part is already taken care of, meaning the customer is charged for a different invoice in another company and money is already sent to that company code that is not an issue anymore. The customer is charged 5000$ for canceling the invoice and so the user wants to keep that 5000$ as on account amount as an open item.

The user has asked me how can she process that open item $75000 from F-32 to debit 70000$ and credit 5000$ i.e., can anything done through residual items or partial payments functionality in F-32

Your help in this regard is highly appreciated and rewarded with points

Thanks in advance

Kumar