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How to add a custom date to ITSM incident

Apr 19, 2017 at 08:34 PM

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Hi,

I want to add a date type to an incident transaction in ITSM (ZMIN, copy of SMIN). I've configured a new date type and added it to the date profile assigned to the tran type. I can see and update the new date via the OLD gui (CRMD_ORDER) so I must be doing something OK, but how to add it via the webUI configuration. I do not see it as an available field. I've read note 1556077, but I'm no wiser.

Looking forward to an answer,

Guy

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Guy Pengelly Apr 27, 2017 at 04:01 AM
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Figured it out thanks to Kathiravan Jagareesan's series of blogs.

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