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Lumira Installation issue

Apr 19, 2017 at 04:05 PM

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Hi,

I triedto install SAP Lumira 1.31.4 version lumira-version.png and i got errors popping up frequently lumira-installation-error-1.png installation-error-log-files.png

Is i am missing any supporting files? Could you please advise to get rid of this issue.

i was able to install 1.29 version successfully, i face this issue only for version 1.31.4.

Thanks in advance

Gowrishankar

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Hi - can you share the text of the logs? What do the logs say?

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2 Answers

Ludek Uher
Apr 19, 2017 at 09:21 PM
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Hello Gowrishankar

Open the install log files and see if you can get any help out of those.

Also see the following KBAs:

2297832 - Lumira fails to install

2380594 - SAP Lumira Desktop installation error

1963482 - SAP Lumira desktop does not run and does not give an error message

- Ludek Senior Support Engineer AGS Product Support, Global Support Center Canada

SAP is now offering chat support for specific product components. For more details please see the KBA 2213344 - How to start a chat with SAP Support[video]

Follow me on Twitter: https://twitter.com/crnanalysistips

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Former Member Apr 20, 2017 at 01:02 PM
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Hi Ludek,

I have attached the log file. Couldn't get what exactly the issue is. Please check an advise.

!SESSION 2017-04-19 21:01:32.334 ----------------------------------------------- eclipse.buildId=unknown java.version=1.7.0_85 java.vendor=SAP AG BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US Framework arguments: -application com.sap.hilo.backend.helpers.application extensionMigration Command-line arguments: -os win32 -ws win32 -arch x86_64 -application com.sap.hilo.backend.helpers.application extensionMigration !ENTRY org.eclipse.equinox.ds 4 0 2017-04-19 21:01:44.589 !MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator] !ENTRY org.eclipse.equinox.ds 4 0 2017-04-19 21:01:44.589 !MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator. The reference is: Reference[name = IActivatorBase, interface = com.sap.ip.bi.base.bundle.IActivatorBase, policy = dynamic, cardinality = 0..n, target = null, bind = addRICActivator, unbind = removeRICActivator] !ENTRY org.eclipse.osgi 4 0 2017-04-19 21:01:45.558 !MESSAGE Application error !STACK 1 java.lang.RuntimeException: org.eclipse.core.runtime.CoreException: Plug-in "com.sap.hilo.engine.hanalite" was unable to instantiate class "com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter". at com.sap.hilo.orchestration.factory.internal.osgi.eclipse.EclipseExtensionManager.createContributionInstanceFromName(EclipseExtensionManager.java:52) at com.sap.hilo.orchestration.factory.ExtensionFactory.getContributionInstanceFromName(ExtensionFactory.java:53) at com.sap.hilo.backend.helpers.BackendStarterFactory.createBackendProvider(BackendStarterFactory.java:26) at com.sap.hilo.backend.helpers.BackendStarter.getInstance(BackendStarter.java:573) at com.sap.hilo.backend.helpers.BackendStarterApplication.start(BackendStarterApplication.java:57) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:353) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:180) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:629) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:584) at org.eclipse.equinox.launcher.Main.run(Main.java:1438) Caused by: org.eclipse.core.runtime.CoreException: Plug-in "com.sap.hilo.engine.hanalite" was unable to instantiate class "com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter". at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.throwException(RegistryStrategyOSGI.java:194) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:188) at org.eclipse.core.internal.registry.ExtensionRegistry.createExecutableExtension(ExtensionRegistry.java:905) at org.eclipse.core.internal.registry.ConfigurationElement.createExecutableExtension(ConfigurationElement.java:243) at org.eclipse.core.internal.registry.ConfigurationElementHandle.createExecutableExtension(ConfigurationElementHandle.java:55) at com.sap.hilo.orchestration.factory.internal.osgi.eclipse.EclipseExtensionManager.createContributionInstanceFromName(EclipseExtensionManager.java:47) ... 16 more Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files\SAP Lumira\Desktop\configuration\org.eclipse.osgi\bundles\143\1\.cp\hl-lib\vcruntime140.dll: Can't find dependent libraries at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary1(ClassLoader.java:2069) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1994) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1968) at java.lang.Runtime.loadLibrary0(Runtime.java:849) at java.lang.System.loadLibrary(System.java:1095) at com.sap.hilo.engine.hanalite.HanaLiteLocalBackendStarter.<init>(HanaLiteLocalBackendStarter.java:58) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.lang.reflect.Constructor.newInstance(Constructor.java:526) at java.lang.Class.newInstance(Class.java:392) at org.eclipse.core.internal.registry.osgi.RegistryStrategyOSGI.createExecutableExtension(RegistryStrategyOSGI.java:184) ... 20 more

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