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How to control Requested Start and End Dates on Ticket

Apr 18, 2017 at 07:40 PM


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Is there a way to control/calculate/blank out Requested Start Date and Requested End Dates ofTicket object? I can see these are not controlled by Service Levels/Date profile settings. I do see option to blank out Requested Start date using workflow-field update but same is not available for Requested End date.

Any inputs will be greatly appreciated.


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