cud any one plz give a discription of these please..............
Monitoring of the process chains and analyzing the reasons for frequent failures the processes.
Informing the clients about the success or failure of the loads as soon as the activity is finished.
Involved in escalating the prioritized tickets regarding extractions, performance issues and also the load failures by changing the status of the ticket.
Clearing the tickets with in the service level agreement time.
Communicating with the customer who posted the ticket based on the requirement.
Maintaining the knowledge base regarding the typical issues.
Maintaining the work history until the tickets are closed down.
Fine tuning of the performance issues by handling the indexes, aggregates and compression issues after taking the permission from the customer.