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Former Member
Nov 30, 2006 at 06:45 PM

Print All Items in Dunning

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My dunning configuration:

Using Contract Accounts Receivable and Payable

Dunning Procedure 1 has 4 levels

10 - Late charge (set at 5%)

20 - 1st reminder

30 – Final notice

40 – Disconnect document

Limits are set at $200 for L20-40.

“Print all items” is active at L20-40

Test result:

1st Bill for $250 causes a late charge (L10 charge $12.50) and the $250 progresses to L40, dunning balance is $250 at L20-40.

No payment made

2nd bill includes $250 previous balance, current charge of $250, and the late charge of $ 12.50 for a total amount due of 512.50.

Dunning runs result in late charge (L10 charge $25.63), L20 Dunning balance is 262.50 ($250 + $12.50), L30 Dunning Balance is $262.50, L40 Dunning balance is $512.50 ($250 + $250 + $12.50).

I assume the dunning behavior on the second run results from “print all items” only including previous due amounts whose dunning level equals the dunning level being processed. Since all of the previous items (from bill #1) had reached L40, there was nothing for L20 and L30 to pick up on the second run. Is this correct? My issue is my client requests that L20 and L30 dunning balance on the second run include the total amount due ($512.50) as L40 does. Is there a way to configure the system to achieve this result? Thanks in advance.