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Former Member
Nov 29, 2006 at 10:08 PM

Work item is not being sent to all agents

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Hi ,

I am sending a work item for PO approval.

But I encountered a strange problem. I put a container element of type <b>swhactor</b> in agent column. And that agent container element is having a value of type Position and Position code. There are 3 users who are at this position as per org. structure. But when a work item was sent, it went to only one agent, but it should have been sent to all the 3 users.

can anybody let me know what could be the wrong and where it could be.

Immediate response is appreciated and thanks in advance.

Thanks

Bhaskar