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Rishikesh Sah

E-Mail Campaign for Survey

Apr 17, 2017 at 01:43 PM | 139 Views | Last edit Aug 31, 2017 at 06:48 PM 2 rev.

Hi All,

I am trying to set up the system for Campaigns.

I am confused with the features of Campaigns in C4C as I could not find any detailed documents for the same.

I have created a Target Group, Email template for email campaign and Campaign with status "Planned".

1. Can we assign any Survey to a campaign and how to capture the response from the same ?

2. How to add surveys(ones designed in c4c and not html) to email campaign ?

3. once there are responses, how to capture survey results in reports ?

Please advice.

Appreciate your help on this.

Thanks in advance

Rishikesh

SAP Cloud for Customer
c4c core
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2 Answers

  • Best Answer
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    Gabriel Brage
    Apr 17, 2017 at 06:06 PM

    Hello Rishikesh,

    You can find the details about how to configure Target Groups and Campaigns at the following link:

    https://uacp2.hana.ondemand.com/viewer/cea15f900ca04c4faa35d3044577fe27/1702/en-US/4e23818103254f029f170c34903240c7.html

    Or you can check via http://help.sap.com/c4c_re -> Administrator Guide, we have also a specific file for Analytics details.

    Another channel is the YouTube channel, there you can check the below video:

    https://www.youtube.com/watch?v=aHQgyIKDSk4

    If this information helped you, please do not forget to set this answer as correct :)

    Thanks and Best Regards

    Gabriel Brage

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    Santosh Kumar Vadicherla
    Apr 18, 2017 at 01:42 PM

    Hi Rishikesh,

    1. Can we assign any Survey to a campaign and how to capture the response from the same ?

    yes, we can assign any Survey to a campaign and you can see responses or results in your survey.

    2. How to add surveys(ones designed in c4c and not html) to email campaign ?

    add survey placeholder in the campaign with your survey id while designing the E-mail template.

    example: <a href="https://{/ FormCampaignExecutionPlaceholder/ Survey/SurveyID}1234">complete a survey.</a>

    3. once there are responses, how to capture survey results in reports ?

    when customer reply to your survey and the responses or results are available in your survey (survey results)/

    Generate report from the "Export" tab to export all the survey responses or results for your survey.

    you can also extract report from "Campaign response report" standard report.

    Thanks

    Santosh

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