Hi All,
I am trying to set up the system for Campaigns.
I am confused with the features of Campaigns in C4C as I could not find any detailed documents for the same.
I have created a Target Group, Email template for email campaign and Campaign with status "Planned".
1. Can we assign any Survey to a campaign and how to capture the response from the same ?
2. How to add surveys(ones designed in c4c and not html) to email campaign ?
3. once there are responses, how to capture survey results in reports ?
Please advice.
Appreciate your help on this.
Thanks in advance
Rishikesh
Hello Rishikesh,
You can find the details about how to configure Target Groups and Campaigns at the following link:
Or you can check via http://help.sap.com/c4c_re -> Administrator Guide, we have also a specific file for Analytics details.
Another channel is the YouTube channel, there you can check the below video:
https://www.youtube.com/watch?v=aHQgyIKDSk4
If this information helped you, please do not forget to set this answer as correct :)
Thanks and Best Regards
Gabriel Brage
Hi Rishikesh,
1. Can we assign any Survey to a campaign and how to capture the response from the same ?
yes, we can assign any Survey to a campaign and you can see responses or results in your survey.
2. How to add surveys(ones designed in c4c and not html) to email campaign ?
add survey placeholder in the campaign with your survey id while designing the E-mail template.
example: <a href="https://{/ FormCampaignExecutionPlaceholder/ Survey/SurveyID}1234">complete a survey.</a>
3. once there are responses, how to capture survey results in reports ?
when customer reply to your survey and the responses or results are available in your survey (survey results)/
Generate report from the "Export" tab to export all the survey responses or results for your survey.
you can also extract report from "Campaign response report" standard report.
Thanks
Santosh